We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund shall be following the clauses as set forth:
In the case of Disliking the product. Upon your purchase of the product through the Company’s Platform, the User has the right to place a return request or process a return request within 24 (Twenty Four hours) of the delivery of the product.
The User/Customer has to raise the return request within 24 hours of delivery by email on support at firstname.lastname@example.org or making a call to customer care of the Platform at tel:6388239595
The User/ customer should not use the product and should not remove the tag of the jewellery if he wants to cancel the order.
The User is to note that the product packaging will have the return packaging packet in it. This package has to be used to return the parcel. The Package will be picked up by an assigned person from the Platform. The pick-up person/ pick-up agent from the Platform will have his/her name and identity will be shared with the User/customer before the pick-up of the return of the Product. The User/ customer will have to keep the docket as proof with him/her during the time of return.
The customer is advised to make the video footage while returning the shipment/courier/parcel.
The returned product will be sent to Jeweller. After checking the product and the upkeep of the jewellery, its wear and tear if any, the jeweller will cancel the order. This will further lead to the refund of the amount to the User/customer.
If the product so delivered is Damage when received, Wrong Goods delivered, Quality not matched as per description, the User or the Customer may raise a request for the Return of the product by contacting the customer care of the Platform within 24 hours from the delivery of the product. A return request shall be made only upon the Customer has sufficient proofs for the product to be damaged on delivery or the product so delivered is incorrect. The Return or the Refund process shall be undertaken by the Company or the Platform if the Customer or the User does not have sufficient proofs towards the same.
PROCESSING OF REFUND
The User has to note that the time for the refund has to be considered from the shipping of the product from the customer to a jeweller. In addition to this time, a maximum of 24 (Twenty Four) hours has to be given to the jeweller to perform quality checks. After the completion of the quality check by the jeweller, the amount will be refunded within 2 working days from the Platform/Company to the customer.
The refunds may be done by the Company as a credit point of the platform or directly in your bank account.
In case of cancellation, no amount is deducted as shipping or other charges and the full amount is refunded.
All Refunds shall be made only on the basis and upon investigation by the Company’s Customer care on following such guidelines.
If the Jewellery has been purchased directly from the partner Jeweller's outlet without the use of the Platform or the Website or Application, the said product can also be cancelled at request. The refund of the money will be done by the Platform. The User/ Customer will get 24 (Twenty Four) hours and 72 (Seventy Two) hours to return the product to the store.
As a User, you have the right to cancel your order upon placing the same. Such a cancellation request has to be made within 24 (Twenty Four hours) of the delivery of the product. The cancellation request can be raised by approaching the Platform through email at email@example.com or calling the customer care of the Platform at 6388239595.
The User/ customer should not use the product and should not remove the tag of the jewellery if the User wants to cancel the order.
The partner jeweller will perform a quality check. The User has to note that this quality check has to be performed by the jeweller in front of the said User/ customer. If the need arises and the test needs to be done at a third-party testing centre then the User/ customer is bound to go along with the professional of the Platform and the testing should be done in front of the User/ customer.
The jeweller will return the money by cheque, cash, UPI or any other method by crediting the said amount into the bank account of the User, immediately. The user can contact the customer care of Poonji JewelUniverse at any time if he feels necessary.
The Company at its sole discretion may cancel any order(s):
if it suspects a User has undertaken a fraudulent transaction, or
in case of unavailability of a service, or
for any reason outside the control of the Company including causes for delivery-related logistical difficulties.
if the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the product as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company by a distributor and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you.
We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.